Terms and Conditions
GENERAL TERMS AND CONDITIONS (GTC)
https://holdlampa.hu/ - effective from this date: 2024-01-01
Welcome to our website! Thank you for honoring us with your trust during your purchase!
This webshop's GTC is created with the Consumer Friendly GTC generator.
If you have any questions regarding these General Terms and Conditions, the use of the website, the individual products, the purchasing process, or if you would like to discuss your unique needs with us, please contact our colleague at the provided contact information!
Data of the Service Provider (Seller, Business)
Name: Kaszti Máté E.V.
Headquarters: 1203 Budapest, Török Flóris street 29/4a.
Mailing address: 1203 Budapest, Török Flóris street 29/4a.
Shop, pickup point address: 1203 Budapest, Török Flóris street 29/4a.
Registering authority: Ministry of Interior, Deputy State Secretariat for Record Management
Registration number: 54176711
Tax number: 55487674-1-43
Representative: Kaszti Máté
Phone number: +36309600680
Bank account number: 12600016-18249441-75287390
IBAN: HU81 1260 0016 1824 9441 7528 7390
Data of the Hosting Provider
Name: Shopify Inc.
Headquarters: 150 Elgin Street, Suite 800 Ottawa, ON K2P 1L4 Canada
Name: Dotroll Kft.
Headquarters: 1148 Budapest, Fogarasi road 3-5.
Contact: +36 - 1 - 432 - 3232 firstname.lastname@example.org
Goods: items offered on the Website for sale:
movable property, including water, gas, and electricity in containers, bottles, or in a limited quantity or specified volume, and movable property that includes or is associated with digital content or digital services in such a way that without the relevant digital content or digital services, the goods would not be able to fulfill its functions (hereinafter: goods containing digital elements) Goods Containing Digital Elements: movable property that includes or is associated with digital content or digital services in such a way that without the relevant digital content or digital services, the goods would not be able to fulfill its functions
Digital Content: data produced or provided in digital form
Parties: Seller and Buyer together
Consumer: a natural person acting for purposes outside his trade, business, or profession, who buys, orders, receives, uses, or is the recipient of commercial communication or offer related to the goods. For the application of the rules relating to the conciliation board – except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer shall also mean a civil organization, church legal entity, condominium, housing cooperative, acting for purposes outside its independent occupation and business activity, which buys, orders, receives, uses, or is the recipient of commercial communication or offer related to the goods. Within the internal market, in the application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC, a consumer shall also mean an enterprise qualifying as a buyer under Regulation (EU) 2018/302
Consumer Contract: a contract in which one of the parties is a consumer
Functionality: the ability of the goods containing digital elements, digital content, or digital service to perform its intended functions
Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who or which presents itself as the manufacturer by displaying its name, trademark, or other distinctive sign on the Goods
Interoperability: the ability of goods containing digital elements, digital content, or digital service to work together with hardware and software different from those with which such types of goods, digital content, or digital services are generally used together
Compatibility: the ability of goods containing digital elements, digital content, or digital service to work together without conversion with hardware or software with which such types of goods, digital content, or digital services are generally used together
Website: this website, which serves for the conclusion of the contract
Contract: a sales contract between the Seller and the Buyer created through the use of the Website and electronic correspondence
Durable Medium: any instrument that enables the consumer or business to store data addressed to them in a way accessible for future reference for a period of time adequate for the purposes of the data and which allows the unchanged reproduction of the stored data
Means of Distance Communication: any means suitable for making contractual declarations in the absence of the parties - for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements with order forms published in a press product, catalogues, telephone, telefax, and devices ensuring internet access
Distance Contract: a consumer contract concluded within an organized distance sales or service-provision scheme without the simultaneous physical presence of the parties, by the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded
Business: a person acting in the course of his trade, independent occupation, or business activity
Buyer/You: the person making a purchase offer through the Website and entering into a contract
Warranty: In the case of contracts between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,
the warranty undertaken by the business for the performance of the contract, which the business voluntarily assumes in addition to or in the absence of its legal obligation, and the mandatory warranty based on the law Purchase Price: the consideration to be paid for the Goods and for the service of digital content.
The contract between us is governed by the provisions of Hungarian law, and in particular, the following laws apply: Act CLV of 1997 on consumer protection Act CVIII of 2001 on certain aspects of electronic commerce services and information society services Act V of 2013 on the Civil Code Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses
Decree 19/2014 (IV.29.) of the NGM on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business Act LXXVI of 1999 on copyright Act CXII of 2011 on the right to informational self-determination and on freedom of information REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) Government Decree 373/2021 (VI. 30.) on the detailed rules for contracts on the sale of goods and the provision of digital content and digital services between consumers and businesses Scope and Acceptance of the GTC
The content of the contract between us is determined by these General Terms and Conditions (hereinafter: GTC) in addition to the provisions of the applicable mandatory laws. Accordingly, the current GTC includes the rights and obligations of you and us, the conditions for the formation of the contract, the deadlines for performance, the terms of delivery and payment, the rules of liability, and the conditions for exercising the right of withdrawal.
The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.
You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.
Language of the Contract, Form of the Contract
The language of the contracts under the scope of these GTC is Hungarian.
The contracts under the scope of these GTC are not considered written contracts, and the Seller does not file them. E-Invoice
Our company uses electronic invoices as per Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoices.
Prices are understood in Hungarian Forints. The Seller is exempt from VAT for the purpose of VAT sales, thus the prices do not contain VAT. The prices are indicative. It is possible that the Seller may change the prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller incorrectly displays the price, it will proceed according to the “Procedure in case of incorrect price” section of the GTC.
The prices are in Hungarian Forints. The gross prices displayed in the store have 0% VAT content. The prices are indicative. It is possible that the Seller may change the prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller incorrectly displays the price, it will proceed according to the “Procedure in case of incorrect price” section of the GTC. Procedure in case of incorrect price
An obviously incorrectly displayed price qualifies as:
A price of 0 Ft, A discounted price reduced incorrectly (e.g., a 20% discount displayed for a 1000 Ft product, but offered for 500 Ft). In case of incorrectly displayed price, the Seller offers the possibility to purchase the Product at its real price, with this information, the Buyer can decide to order the Product at the real price or cancel the order without any adverse legal consequences.
Complaint handling and enforcement options
The consumer can submit a warranty claim related to the Goods or a complaint related to the Seller's behavior, activity, or omission at the following contact details and methods:
In person verbally at the following address: 1203 Budapest, Török Flóris street 29/4a. Customer service opening hours: Mon-Fri 9.00-17.00, but a phone call is always required before visiting the store. Online through the following website: https://holdlampa.hu/ Online through the following email address: email@example.com By post: 1203 Budapest, Török Flóris street 29/4a. The consumer may communicate his complaint verbally or in writing to the business, which relates to the conduct, activity, or omission directly connected with the distribution or sale of goods to consumers by the business or a person acting in the interest or on behalf of the business. The business is required to investigate and, if necessary, remedy a verbal complaint immediately. If the consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the business is required to immediately take a record of the complaint and its related position and hand over a copy thereof to the consumer in the case of a verbal complaint communicated in person. In the case of a verbal complaint communicated via telephone or other electronic communication service, it must be sent to the consumer within 30 days at the latest - in accordance with the provisions applicable to the response to written complaints - simultaneously with the substantive response. In other respects, it must proceed according to the following for written complaints.
The business is required - unless a directly applicable legal act of the European Union provides otherwise - to substantively respond to and take action regarding a written complaint in a verifiable manner within thirty days of its receipt. In the case of rejection of the complaint, the business is required to inform the consumer in writing of which authority or conciliation board's proceedings can be initiated according to the nature of the complaint. The information must also include the address, telephone, and internet contact details, and mailing address of the competent authority or the conciliation board according to the consumer's place of residence or stay. The information must also extend to whether the business has made a general submission statement related to the decision of the Conciliation Board.
If the consumer dispute between the Seller and the consumer is not resolved during the negotiations, the following enforcement options are open to the consumer:
Consumer protection procedure
Complaints can be submitted to consumer protection authorities. If the consumer notices a violation of their consumer rights, they are entitled to complain to the consumer protection authority competent according to their place of residence. Following the assessment of the complaint, the authority decides on conducting the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent according to the consumer's place of residence, their list is available here: http://www.kormanyhivatalok.hu/
The customer is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil proceedings according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation board proceedings
If we reject your consumer complaint, you are entitled to turn to the conciliation board competent according to your place of residence or stay, or to the Conciliation Board indicated in your application. The condition for initiating the conciliation board's proceedings is that the consumer attempts to settle the disputed matter directly with the concerned business.
The conciliation board – except if the consumer requests a personal hearing - holds the hearing without personal presence, through electronic devices providing simultaneous audio and visual transmission (hereinafter: online hearing).
The business is burdened with a cooperation obligation in the conciliation board proceedings, within which we are required to send our response to the conciliation board upon its request within a deadline. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business is required to ensure the participation of a person authorized to establish an agreement at the hearing. The business's representative authorized to establish an agreement is required to participate online in the online hearing. If the consumer requests a personal hearing, the business's representative authorized to establish an agreement is required to participate at least online in the hearing.
More information about the Conciliation Boards is available here: https://www.bekeltetes.hu
Contact details of the territorially competent Conciliation Boards:
Budapest Conciliation Board Headquarters: Budapest Competent territory: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. I. floor 111. Mailing address: 1253 Budapest, Pf.:10. Phone number: 06-1-488-2131 Email: firstname.lastname@example.org Website: bekeltet.bkik.hu Baranya County Conciliation Board Headquarters: Pécs Competent territory: Baranya county, Somogy county, Tolna county Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 Email: email@example.com Website: baranyabekeltetes.hu Borsod-Abaúj-Zemplén County Conciliation Board Headquarters: Miskolc Competent territory: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county Contact: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-090 Email: firstname.lastname@example.org Website: bekeltetes.borsodmegye.hu Csongrád-Csanád County Conciliation Board Headquarters: Szeged Competent territory: Békés county, Bács-Kiskun county, Csongrád-Csanád county Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 Email: email@example.com Website: bekeltetes-csongrad.hu Fejér County Conciliation Board Headquarters: Székesfehérvár Competent territory: Fejér county, Komárom-Esztergom county, Veszprém county Contact: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number:06-22-510-310 Email: firstname.lastname@example.org Website: www.bekeltetesfejer.hu Győr-Moson-Sopron County Conciliation Board Headquarters: Győr Competent territory: Győr-Moson-Sopron county, Vas county, Zala county Contact: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 Email: email@example.com Website: bekeltetesgyor.hu Hajdú-Bihar County Conciliation Board Headquarters: Debrecen Competent territory: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710 Email: firstname.lastname@example.org Website: hbmbekeltetes.hu Pest County Conciliation Board Headquarters: Budapest Competent territory: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 Email: email@example.com Website: panaszrendezes.hu Conciliation board proceedings for non-consumer individuals
According to the consumer protection law, a civil organization, church legal entity, condominium, housing cooperative acting for purposes outside their independent profession and economic activities are considered consumers in the context of Conciliation Board proceedings.
The Conciliation Board is entitled to check and examine the existence of consumer status. The rules written under the Conciliation Board are applicable to the proceedings.
Online Dispute Resolution Platform
The European Commission has established a website where consumers can register, thus providing them with the opportunity to resolve their online shopping-related disputes through this platform by filling out a request, avoiding court proceedings. This way, consumers can enforce their rights without being hindered by distance.
If you wish to make a complaint about a product or service purchased online, and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader against whom you have a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Partial Invalidity, Code of Conduct
If any part of these GTC is legally incomplete or invalid, the other points of the contract remain valid, and the provisions of the applicable laws shall apply instead of the invalid or incorrect part.
The Seller does not have a code of conduct as per the law on the prohibition of unfair commercial practices against consumers.
Information on the Operation of Goods Containing Digital Elements and the Applicable Technical Protection Measures
The availability of the data servers providing data on the website is over 99.9% annually. Regular backups are made of the entire data content, so the original data content can be restored in case of a problem. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data are stored with appropriate encryption strength, and we use hardware support built into the processor for their encryption. Information on the Essential Characteristics of the Goods
Information about the essential characteristics of the goods available for purchase is provided in the descriptions of each product on the website. Correction of Data Entry Errors - Responsibility for the Accuracy of the Provided Data
You have the continuous opportunity to modify the data you entered before finalizing your order during the ordering process (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please be aware that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be billed and shipped based on the data you provide. Please be aware that an incorrectly provided email address or the full storage of the mailbox may result in the failure to deliver the confirmation and prevent the formation of the contract. If the Buyer finalizes their order and discovers an error in the provided data, they should initiate the modification of their order as soon as possible. The Buyer can indicate the modification of the incorrect order by an email sent from the email address provided during the order or by a phone call to the Seller. Usage of the Website
Purchasing is not tied to registration. Selection of the Product
The buyer has the opportunity to choose and order from the products of the store. By clicking on the selected product, the buyer can view its detailed description. If intending to purchase, the buyer places the desired product into a virtual cart by pressing the "Add to Cart" button. By clicking on the "View Cart" button of the Cart, you can find the products placed in the cart during shopping, as well as the total amount of the invoice and the shipping cost. Here you can check the accuracy of your order, paying special attention to the prices and quantities, which you can modify or correct as needed. The cart automatically calculates the total amount of the order.
Sending the Order
If you find the quantity of products in the cart satisfactory, have checked the total amount, and decided to purchase them, simply click on the "Checkout" button. Our store allows you to shop without registration, so you can choose from three options: whether you want to log in as a registered customer, want to register as a new customer, or want to shop without registration. If you have previously shopped in our store, please enter the email address and password you provided during the previous registration. If you want to register as a new customer, then provide the necessary data for the purchase, which the system will store, and you will only need to log in for your next purchase. In the case of shopping without registration, provide your billing and shipping address. In the next step, select the shipping method that suits you. Then you need to choose a payment method that suits you. If you agree with the contents of the order, then click the "Order" button to send the order.
Finalizing the Order (Offer)
If you are convinced that the contents of the cart correspond to the Goods you wish to order, and your data is correctly listed, you can finalize your order by clicking the "Send Order" button. The information provided on the website does not constitute an offer to enter into a contract by the Seller. In the case of orders under the scope of these GTC, you qualify as the offeror.
By pressing the "Send Order" button, you expressly acknowledge that your offer is considered made, and your statement - in the case of the Seller's confirmation according to these GTC - entails a payment obligation. The Seller is obliged to confirm the receipt of your order to the Buyer electronically without delay. If this confirmation does not reach the Buyer within a reasonable period depending on the nature of the service, but no later than 48 hours from the sending of the Buyer's order, the Buyer is relieved of the offer commitment or contractual obligation.
Order Processing, Formation of the Contract
You have the opportunity to place an order at any time. The Seller will confirm your offer via email within 48 hours at the latest after sending your offer. The contract is formed when the confirmation email sent by the Seller becomes accessible in your mailing system.